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Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?  

Anyone else having this issue where the Trackers (eg for Small Talk) page is empty? I was inspired to go check it out off the back of this excellent post by @Dana Feldman for anyone who might have missed it: https://www.linkedin.com/feed/update/urn:li:activity:6930269921096441857/(As you can prob tell I’m itching to see what my aggregated small talk stats are and how they compare!) 

Just looking for the best place to leave my Gong suggestions!

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some! 

We have an in person (old school) meeting. How can we record the meeting w/o opening a zoom call?

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

My team has a list of A accounts I would love to put into a deal board to track progress and attempts to crack into to these acccounts but they do not have active opportunities. Is there a work around I could use here?  

Currently Owners can not be replaced by other fields in the CRM. How would you make a field from the CRM a user field, so you can replace the owner field with a field like ‘Sales Engineer’? 

Hi Everyone!  My named is Marshall Hamilton and I head up Sales Strategy for Sprout Social.  I’m partnering with Gong on a community meetup to discuss your topics, best practices, or just to riff on ways to help make Gong impactful to your orgs.   Sprout Social has been customers of Gong for nearly 4 years and have Gong deployed across 700 employees worldwide. We’ve seen a lot of goodness come from a global deployment of the tool - and I’m happy to have the opportunity to share some of our experiences and tactics for ensuring we gain value out of a solution like Gong at scale. A few topics that come to mind for the meetup are:Project tracking (Talk Track rollouts, product feature rollouts, adoption, etc.) Forecasting Competitive data analysis (trends, competitive feature releases, etc.)But I’d love to hear from this group on any topics that might be interesting or most impactful to you! Please comment/thread below with thoughts, ideas, or comments.   

I’ve heard of folks making checklists that they use and refine every quarter - to make sure they don’t miss a single detail.  What do you do? Share below. 

Can the Productboard integration with Gong be used to push insights to multiple Productboard instances or only one?

Hi All,I am working with a relatively new product within our stack and we are looking to capture as much feedback on our initial demonstrations as possible to feedback to our Product/Sales/Marketing teams. I am wondering if anyone had experience, or recommendations on the following: Without using trackers (as its too broad right now) have the ability for the Sales Rep to @ a group of users that are cross functional - and thus not a part of the standard user hierarchy Each member of this group would be notified by Gong that they have been tagged at a certain time during the call for them to review (If this can be done by Slack it would be amazing)I have seen the ability to Tag a team in platform, but that tagging seems to be for everyone in the user hierarchy and thus not cross functional.Thank you for any answers!J

Hey everyone,I’m really loving the new feature of requesting viewer information before they can access a recording, but on that note, do we not get email notifications anymore without toggling that?

I have Admin access, however, I do not have access to any of the recordings, I remember doing this on friday and now I have no access, not even logged in as the host. Can anyone help  

Hello! I’m wondering if anyone has any experience using Postman to run HTTP requests to the Gong API. I’m trying to manually authenticate my connection and I can’t seem to generate the API token correctly for it to do a simple GET on my entire user table.I would love if someone could point me in the right direction. I’ve followed the API documentation perfectly but I think I’m missing something with putting the authenticator token in the header of my request. Thanks!

I need to remove the last 3 minutes of a call/transcript - is that possible? i need to share it with a client, but want to make sure the last few minutes aren’t available.Thanks,Del Rae

One area of focus for our sales team will be having them speak more more to value than feature dumping. Does anyone have any suggestions on how Gong can be leveraged to notify AE managers when value is discussed on calls proactively? Or said another way, what’s a good way to highlight AEs who spend time talking features vs value?Any help or ideas would be greatly appreciated. 

Does anyone have any sample frameworks or business plans/enablement plans on how to use all of the functionality in Gong and tether it to an overall Enablement strategy with various deliverables, use of the library, etc.?

Hi everyone, I am currently working on building Trackers to accurately document when certain integrations are discussed on recorded Gong calls. I’m running into a problem where I can’t get an accurate search on popular softwares with the term “integration” said in the sentence.  Example: I am trying to create a Tracker that tracks when a customer talks about a “Salesforce Integration”. However if I use that exact phrase, I miss out on sentences that contain the words “Salesforce” and “integrations”, if they are not said exactly in the way of the Tracker. However, if I simply use the phrase, “Salesforce” I will get a lot of false positives in my results. Is there a way to configure Trackers so that it picks up terms near each other? If there’s a way to search for “Salesforce” that’s within, say, 10 words of the word “Integration”, that would be ideal. Please let me know your workarounds or best practices! Thank you!

Hi! First time poster here- I heard a speaker reference recently that they use Gong to capture product feedback. The way they made it sound was that gong captures this product feedback and puts either a call recording or a call transcript into a slack channel. I am wondering if there is a way to have gong capture the phrase “product feedback” and use that as a trigger to post something into a slack channel. Is that far out there in the realm of possibility? 

Hi everyone :) There is an option to choose specific user from my gong team and mark them as “never record”.Is there a similar option for users that are not part of my team? maybe by the email domain of their Zoom account?We don’t want to record conversions with HR and Finance from outside of the company. Thanks!

Is there functionality coming to give the option to have the gong announcement only happen once? I love having calls recorded, but with 26 outside attendees we listened to 26 announcements (some only partial due to the mute button...) but it’s sort of annoying. Any product updates appreciated!

Working on Deal Boards for our CS organization and running into issues because Deal Boards can only be filtered by Close Date. We review Renewal Opportunities based on Start Date.Would love to hear if your organization books/recognizes GRR and renewal by close date or start date and how you have your deal boards set up. Thanks!

Hi :) How can I changed the name of the bot? and can I make a number of name options and define which one to use by rules? Thanks!

Hello community!  I’m trying to find known/creative ways of optimizing gong’s capabilities for the SE organization. As Sales (or solution) engineers, we usually work across most verticals in the company, therefore the need to extract information and feed not just the sales organization, but other departments as well. Examples could be: Using trackers in order to identify need by a market segment (product-oriented) Using trackers to understand better compliance  Competitive analysisAnd many more… How about you? How does your SE leadership using gong?