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119 Posts
Andrea Ihara
Andrea IharaHigh roller
asked in Sales Enablement
Email in Gong

As the Head of Enablement, but not an opportunity owner, I would like to write some template emails for our teams. Is it possible to write and save templates in a “generic” sense, and save them for use by the team (like scorecards)? 

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Brandon James
Andrea Ihara
Andrea IharaHigh roller
asked in Sales Enablement
Quarter in Review

Hi All, I would like to use Insights to create a team by team quarter in review - to highlight what was great, what wasn’t, and key insights about specific team members, trends, and coachable opportunities.Has anyone created a template based on the Gong Insights fields?Thanks!Andrea

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Andrea Ihara
Ray Demes
Ray DemesCommunity Newbie
asked in SHARE REVENUE HACKS & TIPS
What Fun, Outbox ideas are using to drive engage in DEC

Business Development Leaders. What fun and out of the box ideas are you using to drive SALs for Dec to close the year strong?

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Molly Kipnis
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DLNATLEnthusiast
asked in INTEGRATIONS
Gong to SFDC Person Accounts

Does anyone use Gong to connect with Salesforce person accounts.  I’m having issues connecting conversations to Person Accounts.  Anyone have experiences to share?

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Ilana MullinNew Participant
asked in INTEGRATIONS
Email activity showing up for 2 different accounts

Hi there - I have 2 accounts (and each with their own opportunity), and am seeing an email communication with a contact at one account is showing up on the activity timeline for both accounts. I’ve checked salesforce to confirm that the contact is only related to a single account. Is there a way to manually unassociate this contact and activity from the incorrect account in Gong? thanks!

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Molly Kipnis
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Aaron HuNew Participant
asked in INTERNAL COLLABORATION
Sharing an ongoing call

Is there a way I can share an ongoing call, like a weekly team meeting for someone that does not attend regularly without having to go in and share it manually every time?

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Andrew O'Driscoll
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Damien MurphyCommunity Newbie
asked in INTEGRATIONS
Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

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Ryan Elizabeth PortnerCommunity Newbie
asked in Sales Enablement
Bingo Card

Hello!I am working on my rollout with the VP of my segment I support and he mentioned the competition he was thinking was a bingo card. I can create one myself of course (lol) but wanted to see if anyone has tried this with their rollout or any competitions with Gong? If yes, would you mind sharing your document?thanks!

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Kerry Heilskov
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Andrew PringleNew Participant
asked in GONG RECORDINGS
Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

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Daniel CanoCommunity Newbie
asked in Frontline Managers
How do you hold your team accountable to take feedback seriously + keep the converstion on gong calls open. For example if you post questions for them in the comments section and they do not engage / reply

How do you hold your team accountable to take feedback seriously + keep the converstion on gong calls open. For example if you post questions for them in the comments section and they do not engage / reply

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Frank ChambersCommunity Newbie
asked in DATA IN GONG
Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

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Samajdass42Community Newbie
asked in CONFIGURING GONG
Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

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AbhilashRCommunity Newbie
asked in GONG RECORDINGS
Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

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Savannah BarattaNew Participant
asked in INTEGRATIONS
Salesforce/Gong Sync

Hey guys, does anyone know how often Gong/Salesforce sync? We had an opportunity close but in Gong it was in pipeline for a few hours after the fact. 

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Andrew O'Driscoll
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Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
adoption plans

Hi Everyone!I am new to Gong and am working on an adoption plan for my segment. Does anyone have any tips for adoption that really helped everyone buy in to using it?Thanks so much, excited to connect!Ryan

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Matt HandsEnthusiast
asked in GONG RECORDINGS
Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again. 

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Tim SobocinskiCommunity Newbie
asked in CONFIGURING GONG
Scorecards

When a scorecard is completed does the call organizer receive an email notification?

1282
Brandon James
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Andrea FariaEnthusiast
asked in GONG RECORDINGS
View and download recordings after license expire

Hello!Is it possible to view and download the company recordings after the Gong contract expire? Thank you

2594
Molly Kipnis
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Stephen GatchellNew Participant
asked in DATA IN GONG
Utilizing NLP to drive insights into recordings

Is there functionality to built in Gong to drive insights by using NLP or a way to connected external tools?  

731
Andrew O'Driscoll
Vinit Patel
Vinit PatelEnthusiast
asked in CONFIGURING GONG
Small talk trackers issue?

Anyone else having this issue where the Trackers (eg for Small Talk) page is empty? I was inspired to go check it out off the back of this excellent post by @Dana Feldman for anyone who might have missed it: https://www.linkedin.com/feed/update/urn:li:activity:6930269921096441857/(As you can prob tell I’m itching to see what my aggregated small talk stats are and how they compare!) 

623
Nisha Baxi
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Andrew GarberNew Participant
asked in CONFIGURING GONG
Where's the best place to leave product/development suggestions?

Just looking for the best place to leave my Gong suggestions!

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Nisha Baxi
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Daniel BernsteinCommunity Newbie
asked in INTEGRATIONS
Viewing SFDC data in Gong

Hey all!I see that I am able to search accounts and see activity history in Gong (provided via SFDC) but I am not seeing any Gong documentation on these features. Would love to see some! 

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Arnon ShafirCommunity Newbie
asked in GONG RECORDINGS
Can we record an in-person meeting without setting up a zoom call?

We have an in person (old school) meeting. How can we record the meeting w/o opening a zoom call?

6196
Nicole Pettit
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Jordan RichardsonNew Participant
asked in INTEGRATIONS
Zoom Native Recording

what is new/the difference with setting up “Native Recording” I have this action required notification but wondering what it will change before I set it up

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Andrew O'Driscoll
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Michael CattermoleNew Participant
asked in DEALS
using the deal board for account management

My team has a list of A accounts I would love to put into a deal board to track progress and attempts to crack into to these acccounts but they do not have active opportunities. Is there a work around I could use here?  

1921
Andrew O'Driscoll
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