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FOR GONG CUSTOMERS

An area dedicated to our Gong customers

417 Posts
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BB_EmilyCommunity Newbie
asked in CONFIGURING GONG
Multiple Teams - One manager

Is it possible to have one manager be a leader for two different teams? I want to see their statistics separately on the call interaction stats. I have one manager managing SDRs and AEs and need to report on them separately. 

1031
Devon Kirschmann
2 years ago
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Damien MurphyCommunity Newbie
asked in INTEGRATIONS
Notetaker Shared Google Calendar showing selected users meetings

I would like to select a regional team and view all customer meetings as a shared calendar.This would help with researchers/stakeholders joining who may not yet be invited. When I subscribe to users calendars in Google Calendar I can see all meetings.I would like to have a calendar that shows me only meetings that the Notetaker is also joining. .ics file or url would suffice.

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2 years ago
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Andrew PringleNew Participant
asked in GONG RECORDINGS
Hide recorded interviews

Hey everyone,Is there an easy way to hide certain recordings from all ears/ eyes? (for example interviews)Thanks

3863
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2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Missing telephony calls for some users?

If dialer calls import for everyone on your team except one or two users, check to make sure that their first/last names and emails match in Gong and your telephony system.

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Winnie Nguyen
2 years ago
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Frank ChambersCommunity Newbie
asked in DATA IN GONG
Team Stats - Include All Call Data

On the Team Stats screen, what changes when you flip the “Include all call data” switch? In other words, what additional data is included that wasn’t included before?

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2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Unexpectedly seeing an internal call recording?

If you notice that an internal call was recorded when it shouldn’t have been, double check the calendar event to see if any participants used an external email domain (e.g., a personal email address). If they did, that explains things! Gong equates external email addresses with external meetings, and automatically records those calls.

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Winnie Nguyen
2 years ago
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Samajdass42Community Newbie
asked in CONFIGURING GONG
Create alerts based on keywords

Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

2133
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2 years ago
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Michael LarcheNew Participant
asked in INTEGRATIONS
Microsoft Teams Chat History Problem

Hi all, we are having an issue with our MS Teams integration with GONG. As MS Teams does not provide a personalized link for users and creates a new meeting link every meeting we needed to use a workaround.  The Setup:We created a meeting in Outlook and copied this meeting link into the personalized GONG link section (that was the suggestion in our onboarding) The Problem: The participants of the meeting “stay” connected to the meeting and receive all the future chat messages FROM OTHER CUSTOMER MEETINGS, if we don't manually throw them out of the meeting. → HUGE security/compliance issue.  Do you guys also experience this issue with the MS Teams integration?How do you use GONG in combination with MS Teams so this doesn’t occur?Looking forward to your feedback. BestMichael 

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Brandon James
2 years ago
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AbhilashRCommunity Newbie
asked in GONG RECORDINGS
Set call as private

Hello, does anyone know what the ‘Set call as private’ option meant to do? I tried clicking on it and it asks me to reach out to the admin.

9462
A
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
posted in DATA IN GONG
The New World of Gong Data - Gong Community Meetup #2

Please join us this Tuesday August 9th at 1PM EST for our second meetup focusing on making the most of your Gong Data.  Just like our July meetup, it will once again be highly interactive and you will get to ask questions, learn, and share about how to optimize your use of data in Gong. Register for the event now.  We'd love to have you join us.  New Format Based on Your Feedback   We are excited to have a new meetup format based on some great feedback you gave us. Breakout Groups.  What's your hot topic?We will have Gong experts lead three simultaneous breakout groups.    Here are the topics we heard from you last month.  Any other topic top of mind for you for a breakout session? Complete the poll and comment:Trackers Gong for Salesforce Gong API  Hero Moment.   What wins do you have to share?We all win from hearing your success story of something you did that drove change in your organization.   Come ready to share the before and after.  We can't wait to hear about it.  Message me a

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2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Can’t find your call recording?

If you can’t find your call recording, you can now see the reason it skipped on the ‘Activity’ page. Just select the date at the top > click on the event > and look for the skipped recording icon: Hover over the tooltip to see the reason it didn’t record.For more information, check out this help article.

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Winnie Nguyen
2 years ago
Andrew O'Driscoll
Andrew O'DriscollHead cheese
published in DATA IN GONG
The New World of Data in Gong July Meetup Recap

Thank you so much for joining our inaugural Gong Community meetup on The New World of Data in Gong.  We had a great group of active attendees bringing great experiences, ideas, and thoughts on their favorite ice cream!If you missed the meetup you can access it here. Top 3 asks from business users What activities increased close rates? Can you export all of my scorecard scores? Requests to make tweaks to trackers and reports.   Favorite Product Features of Program Managers  Interaction Stats Gong Assist Teams Tab: Specifically peer call review  A real life use case Finding That Impacted Results: One Program Manager used Gong to identify that the corporate sales presentation template had reps getting to value late in selling conversations. Solution:  “we said look the solution overview slide needs to be the second slide in your deck. And we made that change universally across the board with our team and actually updated the corporate template.. And so, and in the two weeks since

764
Molly Kipnis
2 years ago
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Kerrie WhitelawNew Participant
asked in GONG RECORDINGS
Gong mobile app - any news on when Australian Customers will get the recording feature?

Hi Gongsters,Does anyone know when/if the recording calls and meetings feature is coming to Australian Gong mobile app customers? I have many keen sales staff  and their FLMs wanting to know.  Thanks folks. :)

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2 years ago
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Ewing GillaspyCommunity Newbie
posted in GONG RECORDINGS
Going Back to Listen to 100s of Previous Calls as a team - Action Plan draft - looking for tips and tricks

Gong customer for 6 months, have had a small team for 2 months; looking to do a one-time system clean-up and onboarding.I am planning a thorough review of all recordings (about 125) with a mostly new sales and marketing team. These recordings range from discovery to demo and a handful of fast deal cycles.Many of the calls from February and March were more marketing related discovery calls that we now have product to sell to, so some opportunities are out there right now that we can unlock.Draft plan says we partner with Product & Engineering and pair up 10 pairs of 2, one member from a customer facing role and one from a product creation role. The team gets an even share of gong calls to review. In this review, we will teach the team how to:-Identify competitors and tag them with #competitor-name-Watch out for, and snip, great questions that lead to engaging and informative answers from the customer.-Watch out for, and snip, great WOW moments where customers express jaw drop (liter

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Andrew O'Driscoll
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Support Tip of the Week: Can’t find your Salesforce field to import?

If you’re looking to import a Salesforce field into Gong, check first to see if it exists on your Gong company settings page > Salesforce > Manage Salesforce fields. If it’s not listed on the appropriate Object, we might not support its field type. Here are the field types we support:  DATETIME DATE INT CURRENCY PERCENT DOUBLE STRING TEXTAREA EMAIL URL ADDRESS ID REFERENCE PICKLIST PHONE TIME BOOLEAN Note: “Auto Numbered” and “Formula” fields are eventually mapped to a more specific field (date, number, string, etc.), so they can be supported if they are eventually represented by one of the field types listed.

470
Winnie Nguyen
2 years ago
Ian Gwynne
Ian GwynneEnthusiast
posted in ONBOARDING
Gong Champions Program - Standardizing the program

Hi Gong Community,I hope you all are doing just fine and dandy!I am a technology enablement architect as well as the Gong Technical and Business program manager at Mimecast, a Global Cyber Security company.I have been running a Gong Champions program since we rolled the tool out in November of 2021. It’s been quite an effective program as I get the opportunity to do technology enablement, discuss more on new integrations/updates and what's in the pipeline for Gong in the upcoming months…. but now that we have had Gong rolled out for about 8 months, I’ve noticed the program is starting to plateau and my attendance is dropping a bit.As we all know Gong is continuously adapting the platform and there is always content to chat about but I wanted to connect with some seasoned community members to get an idea of how to take my Gong platform to the next level as well create a bit of a “Program Syllabus” so I can make my champions program a bit more long-term, strategic and effective so its no

1676
Ian Gwynne
2 years ago
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Sachee PereraNew Participant
asked in DEALS
How do you use Gong for deal intelligence if your CRM is hubspot?

Hey everyone! Gong has changed our lives across sales, product and even support. The transcription could get better (maybe editing capability) but for the most part it’s great!however Our sales guys are not going to gong as it’s easier to just jump into the deal board in HubSpot, and then work the deals directly from there which include updating close dates, next steps etc. I’m curious to find out how everyone uses Gong for the deal workflow (and intelligence) when the CRM is HubSpot?   

943
Vinit Patel
2 years ago
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Leo FreitasCommunity Newbie
asked in INTEGRATIONS
Is it possible to include Gong Bot on native Zoom calls?

Our team would prefer to have Gong bot as a participant on recordings but we are using the native Zoom recording integration. Is it possible to still have Notetaker appear on the call?

1535
A
2 years ago
Winnie Nguyen
Winnie NguyenCommunity Newbie
posted in SUPPORT TIP OF THE WEEK
Tips to make sure your call records

Want to be sure your web conferencing call records? Follow these tips:  Create a calendar event for the call more than 15 minutes before the call’s start time so it gets scanned by our system. When you need to create an ad-hoc event, add assistant@gong.io as a participant on the invite to make sure it gets recorded. Double check that there’s only one meeting URL on the invite. If there’s more than one meeting URL, Gong will choose which one to record at random, and it may not choose the right one. Ensure that the invite organizer accepts the invitation. If the organizer doesn’t accept the invitation, the call will be considered canceled, and won’t be recorded.  Happy recording!

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Winnie Nguyen
2 years ago
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Savannah BarattaNew Participant
asked in INTEGRATIONS
Salesforce/Gong Sync

Hey guys, does anyone know how often Gong/Salesforce sync? We had an opportunity close but in Gong it was in pipeline for a few hours after the fact. 

2063
Andrew O'Driscoll
2 years ago
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Ryan Elizabeth PortnerCommunity Newbie
asked in ONBOARDING
adoption plans

Hi Everyone!I am new to Gong and am working on an adoption plan for my segment. Does anyone have any tips for adoption that really helped everyone buy in to using it?Thanks so much, excited to connect!Ryan

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R
2 years ago
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FarooqueCommunity Newbie
asked in INTERNAL COLLABORATION
Measure Marketing Success with Gong

Hey All!What are some of the ways you are measuring Marketing efforts with Gong? 

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Molly Kipnis
2 years ago
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Matt HandsEnthusiast
asked in GONG RECORDINGS
Can we set delays on notifying reps of comments we've left on a call?

A lot of times, I need to listen to my reps’ gong calls in the evening after I put the little one to bed. I like to leave lots of comments in the calls for coaching purposes. However, this means I have reps getting emails about my critiques late in the evening which I worry can stress them out. I really don’t want them to see the comments until working hours start again. 

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M
2 years ago
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Lillie MartinNew Participant
asked in CONFIGURING GONG
Tracking feature tags for voice of customer

Hi, all! I help run Voice of the Customer at my company and we record all of our Customer Success calls with Gong. We currently track feedback in our product via feature request tags (we have about 700!) that we relate to specific customers in our home grown CRM. Right now, we manually tag customers based on emails, Gong calls, Slack messages, etc. and I am trying to see how we can automate this process. I know the trackers exist, but there aren’t necessarily always phrases or specific words that correlate directly with a feature request tag. I would love to be able to capture more complex feature requests and feedback snippets ideally by flagging them automatically, or alternatively, capturing them manually after the call, using our existing feature tag nomenclature. Then, I’d like to have that pulled into our product (more of a nice to have!).  Any tips? I’ve seen some similar questions, but not something specific to using tags in this way.  

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Andrew O'Driscoll
2 years ago
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Daichi IshidaCommunity Newbie
asked in GONG RECORDINGS
Allow guests to download recording

Hi Does anyone know if there is a way to allow guests to download shared recording?I would like to share the actual video file as a downloadable instead of having to access the shared link every time anyone needs to view the meetings again. Thanks! 

38513
Molly Kipnis
2 years ago
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